Contact support
lhbuyertech@gmail.com
Include your Confluence site URL, app version, Space key, and a description of what you expected to happen.
lhbuyertech@gmail.com
Include your Confluence site URL, app version, Space key, and a description of what you expected to happen.
Response targets
| Severity | Definition | First response |
|---|---|---|
| 1 — Critical | App unusable, or incorrect data written to Confluence | 1 business day |
| 2 — Major | A core feature is broken; a workaround exists | 2 business days |
| 3 — Minor | Cosmetic issue or question | 5 business days |
Business days are Monday–Friday, excluding public holidays.
Before you contact us
- Confirm IntelliGlossary is installed on the Confluence site and that the relevant app access is approved.
- For missing terms, confirm the term is Approved and belongs to the applicable Site-wide or Space glossary.
- For AI issues, confirm the Definition Assistant is enabled and the configured provider is available.
- For macro issues, insert the macro from Confluence’s editor rather than pasting copied markup.
Security issues
Please report suspected vulnerabilities privately to lhbuyertech@gmail.com rather than through a public issue tracker. We aim to acknowledge security reports within one business day.
Related pages
Privacy Policy · Terms of Use · Security Policy · Data Processing Agreement · Support Center